Sigma Voice’s automated phone surveys simplify the feedback process, allowing you to collect responses on-demand from any audience. Whether for customer satisfaction, product feedback, or employee surveys, our platform ensures you reach your audience effectively and gather the insights you need to make impactful decisions.
What is an Automated Phone Survey?
An IVR survey is a powerful communication tool that allows businesses and organizations to collect real-time feedback, conduct research, and gather customer insights through pre-recorded voice prompts. By leveraging automated technology, respondents can interact using their phone keypad or voice responses, ensuring efficient and scalable data collection.
Whether used for customer satisfaction surveys, employee feedback, political polling, market research, or service quality assessments, automated phone surveys provide a fast, reliable, and cost-effective way to gather valuable information. By eliminating the need for manual calling, this solution enhances accuracy, reduces labor costs, and ensures a seamless survey experience.
Effective communication is essential for businesses and organizations. IVR surveys allow organizations to efficiently gather feedback, conduct research, and gain valuable insights from a large audience in real-time. By automating survey calls, you save time, reduce costs, and ensure accurate data collection without the need for manual outreach. Whether you're conducting customer satisfaction surveys, employee feedback assessments, political polling, market research, or service quality evaluations, automation ensures a consistent, reliable, and scalable approach to gathering critical information.
Conduct automated phone surveys with thousands of respondents simultaneously, making it easy to collect valuable feedback and insights.
Automate survey calls instead of manually reaching out, freeing up valuable time and resources for other business operations.
Reduce survey administration costs compared to traditional call centers, while maintaining high-quality data collection.
Customize survey questions and schedule calls at optimal times to increase participation and engagement.
Track responses, completion rates, and engagement metrics with detailed reporting for data-driven decision-making.
Whether surveying hundreds or millions, automated phone surveys scale with your business, ensuring efficient and reliable feedback collection.
Our automated phone survey service helps businesses and organizations collect feedback, conduct research, and enhance engagement efficiently. Whether you need to gather customer opinions, employee feedback, market research insights, or political polling data, our platform ensures seamless and accurate data collection. With features like customizable survey scripts, real-time reporting, and interactive responses, you can reach thousands instantly while saving time and resources.
Automate survey calls to thousands of respondents simultaneously, ensuring quick and efficient data collection.
Set up survey calls in advance and schedule them at optimal times to maximize IVR survey response rates. Learn more about how to improve IVR survey response rates.
Reduce survey costs compared to manual calling, while maintaining a high-quality research methodology.
Track response rates, survey completion metrics, and engagement levels with detailed reporting.
Customize questions using dynamic fields to create a more engaging and relevant survey for each participant.
Improve response rates by automatically retrying calls or scheduling follow-up surveys.
Ensure compliance with call regulations by managing Do Not Call (DNC) lists and filtering out restricted numbers.
Allow respondents to interact with the survey using keypad responses or voice recognition.
Every organization has unique data collection needs. We offer expert consulting to help design and execute automated phone surveys tailored to your goals.
Set up survey calls in advance and schedule them at optimal times to maximize IVR survey response rates. Learn more about how to improve IVR survey response rates.
Automated phone surveys enable businesses and organizations to collect feedback, conduct research, and gain valuable insights efficiently. Whether for customer satisfaction, market research, or employee engagement, this automated solution ensures scalable, cost-effective data collection. But how effective is it for your organization? Use our IVR Survey ROI Calculator to estimate response rates, cost savings, and overall return on investment.
We start with a consultation to understand your research objectives, target audience, and survey structure. During this phase, we help you define the right questions and gather necessary contact lists.
Record your survey questions or use our text-to-speech feature to create a clear, professional survey experience. Personalize surveys with dynamic fields like customer names or account details for better engagement.
Choose the best time for survey calls and schedule your campaign in advance. Our automated calling system ensures optimal response rates and efficient data collection.
Once scheduled, our platform calls respondents, asking survey questions and collecting answers via keypad responses or voice recognition.
Monitor survey responses with detailed reports, including completion rates, response trends, and engagement metrics. Gain insights to refine future surveys and improve data accuracy.
Based on response patterns, you can resend surveys to non-respondents, adjust survey questions, or integrate interactive voice response (IVR) for deeper engagement.
Collecting feedback and insights from your audience can be time-consuming and expensive. Automated phone survey software allows businesses and organizations to streamline data collection, improve response rates, and ensure reliable survey completion. Whether you're conducting customer satisfaction surveys, employee feedback assessments, or market research, this powerful tool helps you gather valuable insights efficiently while saving time and costs.
Reach thousands of respondents simultaneously with automated survey calls, eliminating the need for manual outreach.
Automate survey calls and responses, freeing up valuable resources while ensuring consistent and timely data collection.
Reduce data collection costs compared to traditional phone interviews while maintaining a high-quality survey experience.
Personalized survey questions and interactive response options improve engagement and increase completion rates.
Monitor survey responses with detailed reports, including completion rates, response trends, and engagement metrics.
Ensure responses are collected efficiently with advanced call routing, retry options, and voicemail detection.
Stay compliant with regulations by filtering out restricted numbers and managing opt-out lists seamlessly.
Whether you're a small business or a large organization, automated phone surveys scale with your data collection requirements.
Automated phone surveys are a powerful tool that enables businesses and organizations to collect valuable feedback efficiently. Here’s how different industries leverage this technology:
Automate customer satisfaction surveys, feedback collection, and follow-up calls to enhance service quality and reduce agent workload.
Hospitals, clinics, and pharmacies use automated surveys for patient satisfaction assessments, post-call surveys, and health screenings.
Banks and financial institutions use phone surveys to measure customer satisfaction, gather service feedback, and improve client relationships while ensuring compliance.
Businesses conduct internal employee surveys, customer feedback calls, and workplace engagement assessments to improve operational efficiency.
Government agencies and municipalities use phone surveys for community feedback, citizen satisfaction assessments, and public service improvement initiatives.
Educational institutions conduct automated surveys to collect student feedback, parent opinions, and alumni engagement insights.
Logistics companies use phone surveys to evaluate driver performance, gather delivery satisfaction ratings, and improve supply chain efficiency.
Retailers and online businesses use automated surveys to measure customer satisfaction, product feedback, and shopping experience insights.
Automated phone surveys are a powerful tool used across various industries to collect feedback, conduct research, and improve decision-making. The distribution of survey usage varies based on organizational needs, from customer satisfaction assessments to employee engagement and market research.
A mid-sized city faced challenges in gathering timely and accurate feedback from residents regarding public services, infrastructure projects, and community concerns. Traditional methods like online surveys and in-person meetings had low participation, and manual phone calls were inefficient for large-scale outreach.
To address these issues, the city implemented automated phone surveys for municipalities, an efficient solution for collecting resident input and improving public engagement. By leveraging this technology, city officials were able to:
Our automated phone survey services are designed to provide cost-effective, scalable data collection solutions for businesses and organizations. Explore our IVR solutions to enhance your survey campaigns.
No contracts, no commitments—only pay for the surveys you conduct, making it perfect for one-time research projects.
Reduce costs with bulk pricing options for high-volume surveys, ensuring efficient data collection at the best rates.
Ideal for businesses and organizations conducting frequent surveys, offering lower per-call costs and additional features like priority scheduling and enhanced analytics.
Discover the best plan for your needs— Request a custom quote today! Our experts will help you find the most cost-effective solution for your survey strategy.
At Sigma Voice, we take security, privacy, and compliance seriously when handling Automated Phone Surveys. Our platform is built with advanced security measures to protect respondent data, prevent fraud, and ensure compliance with industry regulations. Whether you are conducting customer feedback surveys, employee satisfaction polls, or market research, our automated survey system provides a secure, reliable, and privacy-focused solution.
To prevent caller ID spoofing and ensure survey calls are trusted, all outbound calls go through STIR/SHAKEN verification. This enhances call legitimacy and prevents phone number fraud.
All survey responses, recordings, and call logs are encrypted both in transit and at rest, ensuring secure data transmission and storage.
Survey calls are transmitted over direct, high-quality carrier networks to prevent interception, improve voice clarity, and maximize response rates.
Survey responses and call data are securely stored in hardened data centers with role-based access controls (RBAC), allowing only authorized personnel to manage and analyze survey data.
Respondents can easily opt in or out of surveys. Sigma Voice processes opt-out requests in real-time and maintains an internal block list to prevent calls to restricted numbers, ensuring compliance with telemarketing best practices.
By implementing industry-leading security protocols, Sigma Voice ensures that businesses can conduct automated phone surveys safely, legally, and effectively. Our system protects respondent data, ensures compliance with global privacy laws, and delivers surveys with the highest level of security and reliability.
Automated phone surveys are an effective way to collect feedback and engage with customers, but businesses must ensure compliance with regulations governing automated calls. At Sigma Voice, we help our customers navigate legal considerations while using our platform responsibly.
Follow the Telephone Consumer Protection Act (TCPA) and Do Not Call (DNC) rules to ensure legal and ethical survey outreach. Always obtain prior consent before conducting automated surveys.
Ensure that survey participants have opted in to receive automated survey calls. Sigma Voice offers automated opt-out management, allowing recipients to decline participation easily.
Clearly identify your organization and the purpose of the survey at the beginning of the call. Avoid misleading questions or messages to maintain compliance and trust.
Follow federal and state-specific regulations regarding acceptable calling hours. Generally, survey calls should be placed between 8 AM and 9 PM in the recipient’s local time zone.
Some non-commercial survey calls, such as political polling and public opinion research, may be exempt from certain telemarketing restrictions. Verify eligibility before launching your campaign.
Protect respondent information by using secure contact storage and ensuring compliance with data protection laws like GDPR or CCPA, where applicable.
By following these best practices, businesses can conduct automated phone surveys effectively while maintaining compliance. For more details on compliance, visit the Sigma Voice Terms of Service or consult a legal expert for guidance on specific regulations.
Automated phone surveys are a fast, efficient, and cost-effective way to collect valuable feedback, conduct research, and improve decision-making. By automating the survey process, businesses and organizations can reach a wider audience, increase response rates, and gain actionable insights in real time.
At Sigma Voice, we provide a reliable and scalable platform for conducting automated phone surveys, ensuring clear audio, accurate data collection, and seamless integration with your workflow.
Read what our satisfied customers have to say about Sigma Voice. Discover how our advanced communication solutions have transformed their business operations and customer interactions.
Tom was awesome! He spent time on the phone helping me get set up. Great intro by Tom to my new voice blast service! Wish I c...
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This is the first time I used this company and am extremely pleased with the excellence in customer service. There was no nee...
This service is fantastic. Setting up automated calls is super easy and affordable. I highly recommend it.
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Globe Life is a leading insurance provider known for its trusted coverage and excellent customer service.
Harvard University, one of the world's most prestigious institutions, trusted our solutions for communication excellence.
Sears has relied on innovative solutions to improve its customer outreach and retail operations.
The largest industrial union in North America trusts us for seamless communication solutions.
UNITE HERE connects workers across the U.S. with our dependable communication systems.
The American Red Cross depends on us to deliver messages during critical missions and emergencies.
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