Sigma Voice helps insurance providers streamline communication with policyholders, agents, and support staff using automated IVR surveys, voice broadcasting, SMS alerts, and more. Whether you're sending urgent weather alerts, following up on claims, or reducing call center traffic, our easy-to-use platform delivers fast, secure, and compliant messaging solutions.
In the fast-paced world of insurance, clear and timely communication with policyholders, agents, and support staff is critical. Whether it's notifying customers about policy changes, collecting feedback after a claim, or sending reminders about upcoming payments, Sigma Voice makes it simple and scalable. Our suite of automated tools — including voice broadcasting, IVR surveys, SMS messaging, phone number validation, and telecom auditing — empowers insurers including health, auto, life, home, and commercial lines to streamline operations, improve customer satisfaction, and reduce costs.
Voice broadcasting enables insurance organizations to instantly deliver important messages to thousands of policyholders, agents, or staff. With support for pre-recorded messages or text-to-speech, it’s ideal for urgent alerts, service updates, and customer engagement at scale.
Notify policyholders about upcoming storms, flood risks, or wildfire evacuations, and guide them through the claims process immediately.
Send automated voice reminders for premium due dates or expiring policies, reducing missed payments and cancellations.
Alert customers of suspicious account activity or data breaches with clear, time-sensitive voice messages.
Interactive Voice Response (IVR) systems help insurance companies automate inbound and outbound phone interactions. Whether you're collecting customer feedback, routing calls to the right department, or providing self-service policy info, IVR reduces workload and improves caller experience.
Allow policyholders to call in and access coverage details, payment status, or claim updates through a 24/7 automated menu.
Route incoming calls based on policy type, region, or customer input to ensure they reach the right department quickly.
Automatically call policyholders after a claim or support call to gather feedback and monitor service quality.
SMS broadcasting enables insurance companies to deliver important messages instantly via text. With near 100% open rates and fast delivery, it’s ideal for time-sensitive communication with policyholders and agents — all while maintaining compliance.
Automatically notify policyholders about upcoming due dates or missed payments to reduce lapses in coverage.
Quickly alert customers to suspicious activity or unusual account access with secure, branded SMS messages.
Keep customers informed about rate changes, coverage updates, or renewal deadlines — all through personalized text messages.
Accurate contact data is critical for successful insurance outreach. Sigma Voice’s phone number validation tools help insurers identify mobile, landline, and VoIP numbers before launching a campaign — improving delivery rates and reducing compliance risk.
Identify wireless vs. landline numbers to avoid sending unauthorized texts or calls that could result in fines or legal issues.
Automatically filter and tag contact records to streamline messaging campaigns and target the right customers through the right channels.
Reduce message failures and wasted spend by ensuring outreach is only sent to valid, reachable numbers.
Managing multiple locations and high call volumes can lead to hidden telecom waste. Sigma Voice’s telecom auditing service helps insurance companies uncover billing errors, eliminate unused lines, and reduce monthly expenses — without changing carriers.
Automatically review telecom invoices and usage reports to detect overcharges, billing anomalies, or contract misalignments.
Identify inactive or duplicate phone lines across call centers, branch offices, or regional teams to cut unnecessary costs.
Reduce operational overhead without sacrificing service quality — freeing up budget for growth and customer service improvements.
Sigma Voice’s platform delivers secure, private, and compliant communication tools for insurance carriers, agencies, and brokers. Whether you're sending voice broadcasts, IVR surveys, SMS alerts, number validations, or telecom audits, every interaction is protected with enterprise-grade safeguards and regulatory alignment.
All IVR responses, SMS messages, call logs, and validation data are encrypted in transit and at rest — protecting sensitive policyholder and account information from unauthorized access.
All calls and texts are transmitted via trusted networks with safeguards to prevent spoofing, interception, or misrouting — ensuring message integrity.
Role-based access and user authentication ensure that only authorized personnel can view, export, or act on messaging data — supporting internal security policies.
Built-in tools allow for opt-ins, opt-outs, and compliance with anti-spam policies — supporting both transactional and promotional messaging.
Sigma Voice monitors voice and SMS traffic for anomalies, helping prevent unauthorized use and reducing the risk of fraudulent or accidental broadcasts.
With Sigma Voice, insurance providers can deliver automated outreach confidently — knowing it meets the highest standards of security, privacy, and regulatory responsibility.
Automated voice, SMS, and IVR tools used by insurers must comply with strict regulatory guidelines. Sigma Voice helps insurance providers meet these requirements while improving policyholder engagement and minimizing operational risk. Below are key areas of compliance supported by the platform:
All messaging must follow guidance from the National Association of Insurance Commissioners (NAIC) and applicable state insurance laws — especially when transmitting personal or policy-related information.
Non-essential messages (e.g., promotions, payment reminders) require documented opt-in consent and must offer simple opt-out options. Sigma Voice supports compliance with CCPA, our anti-spam policy, and Do Not Call (DNC) lists.
Each automated message must clearly state the name of the insurance agency or carrier and the reason for contact — supporting transparency and reducing disputes.
Non-urgent outreach should occur between 8 AM and 9 PM local time to comply with best practices and federal consumer communication standards.
Some messages — such as fraud alerts, claims updates, or required renewal notices — may be exempt from consent laws but must still be delivered securely and respectfully.
All communication records and data handling must comply with CCPA, PCI, ISO 27001 practices, and applicable cybersecurity laws. For more information, see our Privacy Policy and Terms of Service.
By aligning with these standards, insurance providers can automate communication securely — while ensuring trust, compliance, and peace of mind for both customers and regulators.
Sigma Voice helps insurance providers modernize communication through a unified platform that delivers IVR surveys, voice broadcasting, SMS alerts, phone number validation, and telecom auditing — all built with compliance, security, and scalability in mind.
Whether you're automating policy updates, following up on claims, sending payment reminders, or streamlining telecom operations across your organization, our tools are designed to reduce manual workloads, improve customer satisfaction, and ensure every message reaches the right person at the right time.
Trusted by agencies, carriers, and claims processors alike, Sigma Voice is your partner in delivering smarter, faster, and more secure policyholder engagement.
Read what our satisfied customers have to say about Sigma Voice. Discover how our advanced communication solutions have transformed their business operations and customer interactions.
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Globe Life is a leading insurance provider known for its trusted coverage and excellent customer service.
Harvard University, one of the world's most prestigious institutions, trusted our solutions for communication excellence.
Sears has relied on innovative solutions to improve its customer outreach and retail operations.
The largest industrial union in North America trusts us for seamless communication solutions.
UNITE HERE connects workers across the U.S. with our dependable communication systems.
The American Red Cross depends on us to deliver messages during critical missions and emergencies.
Experience the benefits of Sigma Voice's advanced communication solutions, including IVR, SMS broadcasting, voice broadcasting, and telecom auditing. Sign up today to enhance your customer interactions, streamline your business processes, and optimize your telecom expenses with expert auditing services.
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