Tired of low response rates on customer feedback? Sigma Voice’s Post-Call Surveys collect real-time insights immediately after every call. Automate surveys, analyze responses, and enhance customer experience—all without manual follow-ups.
What is a Post-Call Survey? A post-call survey is an automated feedback solution that allows businesses and organizations to collect real-time customer insights immediately after a phone interaction. Whether used for customer service evaluations, appointment follow-ups, or transaction confirmations, post-call surveys provide valuable data to measure satisfaction and improve service quality. By automating feedback collection, this technology eliminates the need for manual outreach, enhances engagement, and ensures businesses can quickly act on customer insights. Learn more about how post-call surveys work and how they can benefit your business.
Understanding customer satisfaction and service quality is essential for businesses and organizations. Automated post-call surveys allow you to collect real-time feedback after every customer interaction, helping you improve service, identify pain points, and enhance overall customer experience. By automating feedback collection, businesses can make data-driven decisions while reducing manual outreach.
Gather customer insights immediately after a call, ensuring timely and accurate responses.
Analyze survey results to improve customer experience, identify trends, and optimize business strategies.
Eliminate the need for manual feedback calls, freeing up staff time while ensuring consistent survey execution.
Address issues proactively by identifying concerns and resolving them quickly.
Tailor surveys to your business needs, from simple rating scales to open-ended feedback.
Whether gathering feedback from dozens or thousands of customers, automated surveys scale effortlessly.
Our post-call survey service helps businesses and organizations collect real-time feedback, measure customer satisfaction, and improve service quality. Whether you need to evaluate customer support, track agent performance, or enhance your overall customer experience, our platform ensures you receive valuable insights with automated survey calls. With features like customizable questions, interactive responses, and real-time reporting, you can make data-driven decisions while saving time and resources.
Gather customer insights immediately after a call, ensuring fast and accurate responses.
Automatically trigger surveys after service calls, appointments, or transactions for seamless feedback collection.
Track survey responses, analyze trends, and measure customer satisfaction with detailed reports.
Personalize surveys with rating scales, multiple-choice questions, or open-ended feedback.
Allow customers to respond via keypress (DTMF) or voice recognition for a flexible survey experience.
Give unsatisfied customers the option to connect with a live representative for immediate assistance.
Ensure regulatory compliance with built-in opt-out handling and data privacy controls.
Conduct surveys in multiple languages to accommodate diverse customer bases.
Every business has unique feedback needs. We provide expert consulting to help you design and execute survey campaigns tailored to your goals.
Post-call surveys allow businesses and organizations to collect real-time customer feedback immediately after an interaction. Whether for measuring customer satisfaction, improving service quality, or gathering insights, this automated solution ensures efficient, data-driven decision-making. But how effective is it for your business? Use our Post-Call Survey Solutions to see how it can enhance customer experience.
We start with a consultation to understand your feedback goals, survey structure, and key performance indicators (KPIs). During this phase, we help define your survey questions and target audience.
Create a tailored survey with multiple-choice questions, rating scales, or open-ended responses. You can use text-to-speech (TTS) or pre-recorded survey prompts to ensure clarity and professionalism.
After a customer service interaction or transaction, the system automatically triggers the post-call survey, seamlessly transitioning from the previous call.
Customers respond using DTMF keypresses (e.g., "Press 1 for satisfied, Press 2 for unsatisfied") or voice recognition for open-ended feedback.
Monitor survey response rates, customer satisfaction scores (CSAT), and Net Promoter Score (NPS) with detailed reports and insights.
Set up automatic actions based on responses—such as transferring dissatisfied customers to a live agent or scheduling follow-up calls for unresolved issues.
Understanding your customers’ experiences and gathering feedback can be challenging and time-consuming. Post-call survey software allows businesses and organizations to collect real-time feedback, improve service quality, and make data-driven decisions. Whether you're measuring customer satisfaction, tracking agent performance, or optimizing business processes, this powerful tool helps you enhance customer experience while saving time and resources.
Capture customer insights immediately after an interaction to ensure accurate and timely responses.
Analyze survey responses to identify trends, measure satisfaction, and enhance service quality.
Eliminate the need for manual follow-up calls, allowing for scalable and consistent feedback collection.
Address customer concerns proactively by identifying pain points and acting on feedback.
Customers can respond using DTMF keypress (e.g., "Press 1 for satisfied, Press 2 for unsatisfied") or voice recognition for open-ended feedback.
Provide an option for dissatisfied customers to connect with a representative for immediate resolution.
Ensure compliance with privacy regulations and industry standards with built-in opt-out handling and data security measures.
Whether you’re gathering feedback from dozens or thousands of customers, post-call surveys scale effortlessly to meet your needs.
Post-call surveys help businesses and organizations gather valuable feedback, measure customer satisfaction, and improve service quality. Here’s how different industries leverage this technology:
Measure agent performance and customer satisfaction by collecting feedback immediately after service interactions.
Hospitals, clinics, and pharmacies use post-call surveys to assess patient satisfaction, appointment experiences, and telehealth services.
Banks and financial institutions use post-call surveys to evaluate customer interactions, security processes, and service quality.
Businesses gather internal feedback from employees and customers to enhance service operations and communication strategies.
Government agencies use surveys to measure citizen satisfaction with helplines, public services, and community support programs.
Educational institutions assess the effectiveness of student support services, administrative interactions, and remote learning assistance.
Fleet managers collect feedback from drivers and customers about delivery efficiency, service experiences, and logistics support.
Retailers and online businesses use surveys to gauge customer satisfaction after purchases, support calls, and order-related inquiries.
Post-call surveys are a powerful tool for collecting feedback and improving customer experience. Different industries use these surveys for various purposes, from measuring customer satisfaction to tracking service quality.
A national customer support center faced challenges in understanding customer satisfaction levels and improving service quality. Traditional feedback methods, such as email surveys, had low response rates, and manual follow-ups were time-consuming.
To overcome these challenges, the company implemented automated post-call surveys, allowing them to gather instant feedback from customers. By leveraging this technology, the company was able to:
Our post-call survey services are designed to provide cost-effective, scalable feedback collection solutions for businesses and organizations. We offer flexible pricing to meet your specific needs—whether you’re gathering insights from a few dozen customers or surveying thousands.
No contracts, no commitments—only pay for the surveys you send, making it perfect for occasional feedback collection.
Reduce costs with bulk pricing options for high-volume survey campaigns, ensuring maximum reach at the best rates.
Ideal for businesses that require frequent customer feedback, offering lower per-survey costs and added features like priority reporting and enhanced analytics.
Find the best plan for your needs—Request a custom quote today! Our experts will help you determine the most cost-effective solution for your feedback strategy.
Sigma Voice ensures that all post-call survey interactions are secure, private, and fully compliant with industry regulations. Our platform is designed with advanced security measures to protect customer feedback, prevent unauthorized access, and ensure reliable data collection.
All survey responses, call recordings, and customer feedback data are encrypted during transmission and storage to prevent unauthorized access.
All post-call survey invitations and responses are transmitted through verified telecom networks to prevent interception, spoofing, or data manipulation.
Role-based access controls (RBAC) ensure that only authorized personnel can configure surveys, access results, or analyze customer feedback.
Our system adheres to GDPR, CCPA, and FCC guidelines to ensure lawful data collection and privacy protection.
Customers can opt out of post-call surveys at any time, ensuring full compliance with privacy laws and protecting customer preferences.
Automated validation checks ensure that survey data is accurate, preventing duplicate responses, fraudulent entries, or unauthorized modifications.
Sigma Voice provides a secure and compliant post-call survey solution, enabling businesses to collect valuable feedback while ensuring data privacy, security, and compliance with regulatory standards.
When conducting post-call surveys, it is important to adhere to various legal regulations to ensure ethical and compliant communication practices. At Sigma Voice, we prioritize compliance with these regulations to help you conduct your surveys responsibly and effectively. Below are key legal considerations for post-call surveys:
Adhere to the Telephone Consumer Protection Act (TCPA) and Do Not Call (DNC) regulations. Always obtain consent before making automated calls and ensure that you’re not calling numbers listed on the DNC registry.
Ensure that recipients have opted in to receive calls and provide an easy way for them to opt out. Sigma Voice automatically handles opt-out management to help remove contacts who no longer wish to be contacted.
Clearly identify your organization at the beginning of each call and provide accurate information. Misleading or deceptive messages may lead to compliance issues and regulatory fines.
Follow federal and state regulations regarding acceptable calling hours. Automated post-call surveys should generally occur between 8 AM and 9 PM in the recipient’s local time zone.
Ensure that the survey content is appropriate and does not violate any laws or regulations, such as asking misleading questions or collecting sensitive personal information without consent.
Protect recipient information by ensuring compliance with data protection laws such as GDPR or CCPA, and ensure that sensitive information is securely stored and handled.
By following these legal requirements, you can use post-call surveys effectively while staying compliant. For additional guidance on compliance, please review our Terms of Service or consult with a legal expert for specific regulatory advice.
Post-call surveys provide businesses with a valuable opportunity to measure customer satisfaction, gather real-time feedback, and improve service quality. By automating the survey process, companies can collect actionable insights efficiently and enhance overall customer experience.
At Sigma Voice, we offer a reliable and user-friendly post-call survey solution designed to maximize response rates and deliver meaningful data. Our automated system ensures seamless participation and accurate feedback collection, helping businesses make informed, data-driven decisions.
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