Sigma Voice helps federal, state, and local agencies deliver urgent alerts, automate citizen services, and streamline communication using secure IVR systems, voice broadcasting, SMS messaging, phone number validation, and telecom auditing. Built for security, compliance, and scale, so your messages reach the public quickly, clearly, and reliably.
In the public sector, clear, timely communication with residents, staff, and stakeholders is essential. Whether it’s distributing emergency alerts, gathering citizen feedback, confirming appointments, or notifying departments of critical updates, Sigma Voice makes it simple and scalable. Our suite of automated tools — including voice broadcasting, IVR surveys, SMS messaging, phone number validation, and telecom auditing — empowers government agencies at the local, state, and federal levels to improve public engagement, streamline operations, and reduce administrative costs.
Voice broadcasting allows government agencies to instantly deliver important messages to thousands of residents, employees, or constituents. Whether using pre-recorded audio or text-to-speech, this tool is ideal for urgent notifications, community updates, and public service announcements at scale.
Broadcast real-time notifications about severe weather, evacuation orders, road closures, or public safety incidents.
Send automated reminders for court dates, license renewals, utility inspections, town hall meetings, and other civic engagements.
Notify residents of new programs, public hearings, voting deadlines, or service changes with clear, consistent voice messages.
Interactive Voice Response (IVR) systems help government agencies automate inbound and outbound phone interactions with the public. From self-service information lines to citizen feedback surveys and department routing, IVR enhances accessibility, reduces call volume, and improves service delivery.
Provide callers with automated access to information about public services, office hours, application status, and frequently asked questions.
Route calls based on input (e.g., press 1 for permits, 2 for utilities) to connect citizens with the right department quickly and efficiently.
Conduct post-service surveys or public opinion polling using outbound IVR calls to collect insights from residents and community members.
SMS broadcasting allows government agencies to send important updates, reminders, and alerts instantly via text message. With near-instant delivery and high open rates, it's ideal for time-sensitive communication with residents, employees, and stakeholders — while maintaining compliance with public communication standards.
Send reminders for court appearances, permit renewals, vaccination appointments, or public utility service windows.
Quickly notify residents of local emergencies, natural disasters, evacuation notices, or road and transit disruptions.
Inform the public about elections, public hearings, job fairs, or changes in city services through short, impactful text messages.
Accurate contact data is essential for successful outreach in the public sector. Sigma Voice’s phone number validation tools help government agencies identify mobile, landline, and VoIP numbers before launching voice or SMS campaigns — ensuring messages reach the right people and reducing compliance risks.
Distinguish between wireless and landline numbers to help ensure public alerts, reminders, or surveys comply with federal communication regulations.
Clean outdated or invalid numbers and segment lists by region, department, or audience type for more effective communication.
Avoid sending undeliverable messages and reduce waste by validating numbers before each outreach campaign.
Government agencies often manage multiple departments, facilities, and vendors — which can result in hidden telecom waste and billing inefficiencies. Sigma Voice’s telecom auditing service helps public sector organizations uncover overcharges, eliminate unused lines, and reduce costs — all without switching carriers.
Audit telecom invoices and usage reports across departments or agencies to detect billing errors, contract discrepancies, or unused services.
Identify inactive or duplicated phone lines at administrative offices, public service buildings, and satellite locations to eliminate unnecessary spending.
Lower communication costs without disrupting service — freeing up funds for essential programs, staffing, and technology upgrades.
Sigma Voice delivers secure, compliant, and resilient communication solutions for government agencies. Whether you're sending voice alerts, conducting IVR surveys, broadcasting SMS updates, validating citizen contact data, or auditing telecom use — we protect every interaction with enterprise-grade encryption, access controls, and public-sector alignment.
All voice calls, SMS messages, validation results, and IVR responses are encrypted in transit to protect sensitive information shared between public agencies and constituents.
All communication is routed through secure telecom infrastructure to prevent spoofing, interception, or unauthorized access — including for alerts, election notices, or policy updates.
Role-based permissions and audit logging restrict access to only authorized personnel — supporting internal controls and public-sector accountability.
Sigma Voice aligns with the NIST Cybersecurity Framework and follows ISO 27001-aligned practices to help government agencies meet high security and data integrity standards.
The platform supports opt-in and opt-out controls for citizen communications, in line with public engagement principles and our Anti-Spam Policy.
Real-time monitoring helps detect anomalies, ensure proper use, and protect public outreach campaigns from errors, fraud, or unauthorized activity.
With Sigma Voice, government agencies can communicate confidently — knowing every call, message, and data point is secured and handled in accordance with public-sector expectations and compliance requirements.
Automated communication tools — including IVR, voice broadcasting, SMS messaging, phone number validation, and telecom auditing — must comply with federal, state, and local regulations. Sigma Voice helps public agencies maintain compliance while improving emergency response, transparency, and citizen engagement. Below are key legal considerations for using automated systems in government communication:
Public outreach must follow applicable laws, statutes, and policy frameworks governing data use, transparency, equal access, and retention practices.
For non-emergency communication, it's best practice to obtain prior consent and offer easy opt-out mechanisms. Sigma Voice supports these features in accordance with CCPA, PIPEDA, and our Anti-Spam Policy.
Each automated message must clearly identify the issuing agency and state the purpose — building public trust and complying with outreach disclosure best practices.
Non-emergency messages should be sent between 8 AM and 9 PM local time unless otherwise required — maintaining professionalism and respecting constituent schedules.
Messages related to health alerts, emergency response, elections, or civic participation may be exempt from consent requirements, but must still be delivered securely and responsibly.
All message logs, recordings, and citizen contact data must comply with applicable standards including CCPA, PIPEDA, and the NIST Cybersecurity Framework. See our Privacy Policy and Terms of Service for further details.
By following these regulatory frameworks, government agencies can automate outreach with confidence — reducing administrative overhead while ensuring secure, transparent, and citizen-focused communication.
Sigma Voice helps government agencies modernize public communication through a unified platform that includes IVR systems, voice broadcasting, SMS alerts, phone number validation, and telecom auditing — all built with security, compliance, and scalability at the core.
Whether you're sending emergency notifications, automating citizen service lines, confirming appointments, or reducing telecom waste across departments, our tools are designed to minimize manual workload, increase public trust, and ensure that critical information is delivered reliably and efficiently.
Trusted by municipalities, state agencies, and public service organizations, Sigma Voice is your partner in delivering smarter, faster, and more secure government communication.
We also support housing authorities that serve public and affordable housing communities with automated reminders, emergency alerts, and resident surveys.
Read what our satisfied customers have to say about Sigma Voice. Discover how our advanced communication solutions have transformed their business operations and customer interactions.
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Globe Life is a leading insurance provider known for its trusted coverage and excellent customer service.
Harvard University, one of the world's most prestigious institutions, trusted our solutions for communication excellence.
Sears has relied on innovative solutions to improve its customer outreach and retail operations.
The largest industrial union in North America trusts us for seamless communication solutions.
UNITE HERE connects workers across the U.S. with our dependable communication systems.
The American Red Cross depends on us to deliver messages during critical missions and emergencies.
Experience the benefits of Sigma Voice's advanced communication solutions, including IVR, SMS broadcasting, voice broadcasting, and telecom auditing. Sign up today to enhance your customer interactions, streamline your business processes, and optimize your telecom expenses with expert auditing services.
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