IVR Surveys: The Fastest Way to Get Real Feedback

Fast, Affordable, and Insightful Voice Surveys

Get Instant Feedback with IVR Surveys

Stop guessing—start knowing! Discover how IVR surveys can revolutionize your customer feedback, market research, and business strategies. Try it today and see the difference.

What is an IVR Survey?

An Interactive Voice Response (IVR) survey is an automated telephone survey system that allows organizations to collect feedback from respondents using pre-recorded voice prompts and touch-tone keypad or voice responses. IVR surveys are commonly used for customer feedback, market research, employee satisfaction, and various other data collection purposes.

Benefits of IVR Surveys

IVR surveys provide an efficient and scalable way to collect feedback, automate data collection, and improve customer engagement. Here are some key benefits.

1.Cost-Effective

IVR surveys reduce the need for live agents, making them a cost-efficient solution for collecting feedback.

2.Scalability

They can handle a large volume of calls simultaneously, making them ideal for organizations of all sizes.

3.24/7 Availability

Respondents can participate in surveys at their convenience, improving response rates.

4.Anonymity

Provides respondents with a sense of privacy, encouraging more honest feedback.

5.Automation

Reduces human error and ensures consistency in survey delivery.

6.Real-Time Data Collection

Responses are captured instantly, allowing for timely analysis and decision-making.

How Does an IVR Survey Work?

An IVR survey typically follows these steps:


Call Initiation

The survey is initiated by either the organization calling the respondent or the respondent calling into the survey line.


Greeting and Introduction

A pre-recorded voice message welcomes the respondent and explains the purpose of the survey.


Consent Collection

Depending on regulations and survey type, respondents may be asked to provide consent before proceeding with the survey.


Question Presentation

Questions are presented one at a time, and respondents can provide answers using their phone keypad (e.g., "Press 1 for Yes, Press 2 for No") or voice recognition.


Data Collection

Responses are recorded and stored in a database for analysis.


Survey Completion

Once all questions are answered, a closing message thanks the respondent for their participation.

Common Use Cases for IVR Surveys

IVR surveys are used across various industries to collect feedback, measure satisfaction, and improve customer engagement. If you're exploring different survey methods, check out our Survey Alternatives to find the best fit for your needs.

Customer Satisfaction Surveys

Collect feedback on recent interactions with a company’s products or services.

Market Research

Gather insights about customer preferences, trends, and behaviors.

Healthcare Surveys

Obtain patient feedback on the quality of care and services received.

Employee Engagement Surveys

Measure employee satisfaction and workplace environment.

Political Polling

Conduct surveys to gauge public opinion on political issues or candidates.

Event Feedback

Assess attendee experiences at events, conferences, and trade shows.

IVR Surveys vs. Other Survey Methods

Compare IVR surveys with online and live agent surveys to determine the best method for collecting customer feedback and engagement. If you're looking for a robust voice-based alternative to traditional online surveys, check out our SurveyMonkey alternative.

Looking to migrate from online forms to a voice-based system? Learn how to convert your online survey into an IVR phone survey with Sigma Voice.

How to Set Up an IVR Survey

Setting up an IVR survey is simple and efficient. Follow these steps to design and launch an automated phone survey that collects valuable insights.

1.Define Your Survey Goals

Determine what you want to achieve—customer satisfaction, employee feedback, market research, etc.

2.Design Clear & Concise Questions

Keep questions short and easy to understand, ensuring they fit within a voice-based format.

3.Choose Response Methods

Decide if users will respond via DTMF (keypad inputs) or voice recognition.

4.Select an IVR Survey Provider

Use a reliable IVR survey platform like Sigma Voice for seamless setup and execution.

5.Set Up Call Flow Logic

Map out how questions will be structured, including skip logic for relevant follow-ups.

6.Record High-Quality Voice Prompts

Use natural-sounding TTS (text-to-speech) or professional voice recordings for clarity.

7.Test the Survey

Run sample calls to check for errors, misinterpretations, and overall flow.

8.Launch the Survey

Deploy to your target audience and monitor responses in real-time.

9.Analyze and Optimize

Review collected data, identify trends, and adjust future surveys for improved engagement.

Best Practices for IVR Surveys

Follow these best practices to optimize your IVR surveys for higher response rates, better engagement, and actionable insights.

Keep Surveys Short

Aim for 3-5 minutes to prevent drop-offs and maintain engagement.

Use Clear and Simple Language

Avoid complex or lengthy questions to ensure easy comprehension.

Offer a Progress Indicator

Let respondents know how many questions remain to encourage completion.

Provide an Opt-Out Option

Allow users to exit the survey at any time to maintain a positive experience.

Optimize for Mobile Users

Ensure the IVR system is responsive to mobile and landline users alike.

Test Before Launch

Run pilot tests to identify and fix any issues before full deployment.

IVR Survey Pricing

At Sigma Voice, we offer cost-effective, flexible pricing plans for IVR surveys to help businesses collect valuable customer feedback efficiently. Whether you're conducting a single survey or running large-scale feedback campaigns, we provide solutions that scale with your needs.


Pay-As-You-Go

No contracts or commitments—pay only for the surveys you run. Ideal for one-off or occasional surveys with flexible usage.


Volume Discounts

Reduce costs for high-volume surveys with our bulk pricing options. Perfect for organizations that need to conduct surveys across large customer bases.


Subscription Plans

Best suited for businesses with regular survey needs. These plans provide lower per-survey costs, priority features, and detailed reporting tools to streamline your survey processes.

Interested in finding the best pricing plan for your IVR surveys? Request a custom quote today! Our team is here to help you determine the most cost-effective solution for your specific survey needs.

Legal Compliance and Considerations

When conducting IVR (Interactive Voice Response) surveys, it's essential to comply with industry regulations and legal guidelines to ensure ethical and lawful practices. Sigma Voice is committed to helping you navigate these compliance requirements while maintaining the highest standards of customer privacy and data security.


TCPA & DNC Compliance

Adhere to the Telephone Consumer Protection Act (TCPA) and Do Not Call (DNC) regulations. Before conducting IVR surveys, make sure you have obtained explicit consent from recipients, especially for non-emergency automated calls.


Opt-In & Opt-Out Requirements

Ensure that survey recipients have opted in to receive automated calls. It is critical to provide a clear and easy way for participants to opt-out of receiving future calls, in line with TCPA regulations.


Message Transparency

Inform recipients at the beginning of the IVR survey about the purpose of the call, who is calling, and how their feedback will be used. Avoid misleading messages and ensure that participants are fully informed about the survey.


Calling Time Restrictions

Ensure compliance with federal and state regulations on calling hours. Generally, IVR surveys should be conducted between 8 AM and 9 PM in the recipient's local time zone.


Data Security & Privacy

Protect the privacy and confidentiality of survey respondents' personal information. Comply with data protection regulations such as GDPR or CCPA where applicable, ensuring that sensitive data is securely stored and handled.


Legal Exemptions for Emergency Surveys

Certain surveys related to emergency alerts, healthcare, or public safety may be exempt from some regulations. Ensure your survey qualifies for these exemptions before proceeding without obtaining prior consent.

For more detailed guidance on compliance, please consult a legal expert or refer to our Terms of Service to ensure that your IVR survey campaigns follow the appropriate regulations.

Conclusion

IVR surveys are a powerful tool for businesses and organizations looking to collect structured feedback in an efficient and cost-effective manner. They provide valuable insights that can help improve customer service, employee engagement, and operational efficiency. When designed and executed properly, IVR surveys can be an invaluable component of any feedback strategy. For guidance on crafting effective surveys, check out our IVR Survey Questions.

Frequently Asked Questions

A1: An IVR survey is an automated phone survey where respondents answer questions using their phone keypad or voice input. Businesses use IVR surveys to collect feedback, conduct research, and engage with customers.

A2: IVR surveys work by calling respondents or allowing them to dial in. They hear pre-recorded questions and respond using touch-tone inputs or voice recognition. Responses are collected and analyzed in real time.

A3: IVR surveys are used in various industries, including healthcare (patient follow-ups), retail (customer feedback), government (public opinion polls), finance (fraud detection), and more.

A4: Ideally, an IVR survey should be between 3-5 minutes. Longer surveys may lead to drop-offs, reducing response rates.

A5: Yes! You can customize survey questions, voice prompts, call routing, and response collection to match your needs.

A6: IVR surveys tend to have higher response rates than email and online surveys, especially among older demographics. They also provide real-time feedback collection, unlike SMS, which relies on written responses.

A7: IVR surveys are cost-effective compared to hiring live agents. The pricing depends on call volume and survey length. Sigma Voice offers affordable and scalable IVR survey solutions.

A8: Yes! IVR surveys can be configured to support multiple languages, ensuring accessibility for diverse audiences.

A9: IVR surveys typically have response rates of 30-50%, significantly higher than email and online surveys.

A10: Getting started is simple! Contact Sigma Voice, define your survey questions, customize your call flow, and launch your survey. Our team is available to guide you through the process.

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