Post-call surveys allow businesses to collect immediate feedback from customers after a phone interaction. Whether you're measuring customer satisfaction (CSAT), Net Promoter Score (NPS), or agent performance, automated surveys provide actionable insights without manual follow-ups.
A post-call survey is an automated feedback system that collects customer responses immediately after a phone interaction. Traditionally, businesses relied on follow-up emails or manual calls to gather feedback, but these methods often resulted in low response rates and delayed insights.
With automated post-call surveys, businesses can instantly capture customer opinions through DTMF keypress responses (e.g., "Press 1 for satisfied, Press 2 for unsatisfied") or voice recognition for open-ended feedback. This ensures fast, consistent, and reliable data collection.
Whether used to measure customer satisfaction (CSAT), Net Promoter Score (NPS), or agent performance, automated surveys provide real-time insights without manual follow-ups, allowing businesses to improve service quality and customer experience efficiently.
Traditionally, businesses collected feedback through manual follow-up calls or email surveys, which often led to low response rates and delayed insights. Today, an automated post-call survey eliminates these inefficiencies by gathering feedback immediately after a customer interaction, ensuring accurate and timely responses.
Choose the type of survey (CSAT, NPS, or custom feedback) and define the questions you want customers to answer.
Allow customers to respond using DTMF keypress (e.g., "Press 1 for satisfied") or voice recognition for open-ended feedback.
Post-call surveys are initiated immediately after a customer interaction, ensuring real-time feedback collection.
Give unsatisfied customers the option to be transferred to a live representative for immediate resolution.
View customer responses in real time through an intuitive dashboard, providing insights into satisfaction trends and service quality.
Use the collected data to refine customer service strategies, improve agent training, and enhance overall customer experience.
Post-call surveys are used across different industries to gather valuable customer feedback and improve service quality. Whether for customer satisfaction, agent performance tracking, or service improvement, each type serves a unique role in optimizing business operations.
Measure customer experience by asking, “How satisfied were you with your service today?” with a rating scale.
Identify brand loyalty by asking customers how likely they are to recommend your business on a scale from 0-10.
Gather feedback on how well a customer service representative handled an interaction.
Collect insights on the effectiveness of a service, product, or appointment experience.
Automated post-call surveys eliminate the inefficiencies of manual feedback collection. With instant response tracking and advanced customization options, businesses can measure customer satisfaction and service quality in real time.
Gather real-time customer insights immediately after each call.
Automated surveys ensure consistent question delivery and unbiased results.
No manual follow-ups—surveys trigger automatically after every call.
Personalize questions, response types (CSAT, NPS, open-ended), and language options.
Post-call surveys are widely used by organizations that rely on customer feedback to improve service quality and operational efficiency. Some of the most common users include:
| Organization Type | Why They Use Post-Call Surveys |
|---|---|
| Businesses | Measure customer satisfaction, service quality, and employee performance after interactions. |
| Call Centers | Track agent performance and customer feedback to improve customer service. |
| Healthcare Facilities | Gather patient feedback on medical visits, telehealth appointments, and staff interactions. |
| Financial Institutions | Assess customer experience with banking services, loan applications, and fraud prevention support. |
| Government Agencies | Collect public feedback on government services, helplines, and community initiatives. |
| Retail & E-Commerce | Evaluate post-purchase experiences and customer service interactions. |
With over 20 years of experience, Sigma Voice provides a reliable and easy-to-use post-call survey system that ensures you collect valuable customer feedback in real time.
Automatically trigger post-call surveys to gather customer insights immediately after each interaction. No need for manual follow-ups or delayed responses.
Personalize surveys with multiple-choice, rating scales (CSAT, NPS), or open-ended responses to fit your business needs.
If a customer provides negative feedback, the system can automatically transfer them to a live representative for immediate issue resolution.
Track response rates, analyze trends, and gain insights into customer satisfaction through an easy-to-use dashboard.
Setting up an automated post-call survey is simple and fast. Just define your survey questions, configure response options (DTMF or voice recognition), and start collecting feedback effortlessly.
If a customer doesn't respond to the survey, the system can automatically send a reminder after a specified time, ensuring higher response rates and more comprehensive feedback.
At Sigma Voice, we offer flexible and affordable pricing for our Post Call Survey services, designed to suit businesses of all sizes. Whether you're conducting a one-time survey or running continuous feedback campaigns, our pricing models are designed to meet your needs.
No contracts, no commitments—pay only for the surveys you conduct, ideal for occasional surveys and businesses with variable usage needs.
Receive reduced rates for high-volume surveys, helping you save costs while reaching more respondents. Perfect for businesses with large-scale survey needs.
For businesses requiring regular surveys, our subscription plans offer lower per-survey costs, along with added features like priority routing, advanced reporting, and more.
To find the best pricing plan for your needs, Request a custom quote today! Our team will help tailor the solution to meet your specific post-call survey requirements.
Post-call surveys are an effective tool for gathering customer feedback, but businesses must ensure compliance with various legal regulations to protect consumer rights. Below are key legal considerations for conducting post-call surveys:
Ensure compliance with the Telephone Consumer Protection Act (TCPA) when using automated systems to collect survey responses. Obtain prior express consent before making automated calls for non-emergency purposes.
Sigma Voice processes opt-out requests in real-time and maintains an internal Do Not Call (DNC) list to prevent further contact with opted-out recipients. Businesses are responsible for ensuring compliance with external DNC regulations where applicable.
Ensure recipients have opted in to receive post-call surveys. Provide an easy method for participants to opt-out or unsubscribe from future survey calls or texts.
Clearly state the purpose of the call at the beginning of the survey. Identify your business and make it clear that the call is for a survey or feedback collection.
Comply with federal and state laws regarding the allowable calling hours for surveys. Automated calls should be made between 8 AM and 9 PM in the recipient’s local time zone.
By adhering to these legal guidelines, you can ensure that your post-call survey campaigns are both effective and compliant. For more details, refer to the Sigma Voice Terms of Service or consult a legal expert to ensure full compliance with all applicable laws and
A post-call survey is a valuable tool for collecting real-time customer feedback, measuring satisfaction, and improving service quality. By automating the survey process, businesses can efficiently gather insights that drive better decision-making and enhance customer experiences.
At Sigma Voice, we offer a reliable and easy-to-use post-call survey solution that helps businesses optimize their customer interactions. Our automated system ensures high response rates, accurate feedback collection, and actionable insights to improve service performance.
Read what our satisfied customers have to say about Sigma Voice. Discover how our advanced communication solutions have transformed their business operations and customer interactions.
Tom was awesome! He spent time on the phone helping me get set up. Great intro by Tom to my new voice blast service! Wish I c...
Sigma was very helpful in our company meeting a call documentation requirement for a Federal regulation. Tom gave us great se...
Sigma Voice has allowed our organization to disseminate information quickly, thoroughly and to a wide audience. The software ...
This is the first time I used this company and am extremely pleased with the excellence in customer service. There was no nee...
This service is fantastic. Setting up automated calls is super easy and affordable. I highly recommend it.
Sigma Voice was so easy to set up. I needed to get an immediate message out to my 60+ family members. I sent a sign up messag...
Globe Life is a leading insurance provider known for its trusted coverage and excellent customer service.
Harvard University, one of the world's most prestigious institutions, trusted our solutions for communication excellence.
Sears has relied on innovative solutions to improve its customer outreach and retail operations.
The largest industrial union in North America trusts us for seamless communication solutions.
UNITE HERE connects workers across the U.S. with our dependable communication systems.
The American Red Cross depends on us to deliver messages during critical missions and emergencies.
Experience the benefits of Sigma Voice's advanced communication solutions, including IVR, SMS broadcasting, voice broadcasting, and telecom auditing. Sign up today to enhance your customer interactions, streamline your business processes, and optimize your telecom expenses with expert auditing services.
Prefer to talk right away? Call us at (800) 905-9140.
