Last Updated: Fri, May 5, 2023
Automated Calling Systems: How Do They Work?
Learn how automated calls work and how an automatic calling system can grow your organization through more efficient communication.
Learn how automated calls work and how an automatic calling system can grow your organization through more efficient communication.
An automated calling or voice broadcasting system utilizes telephony technology to place multiple phone calls at during a short period to a group of contacts.
An automated phone call plays a pre-recorded audio message to the recipient. The audio message can be generated by a human voice or a text-to-speech voice.
The main reason to use automated calling is to communicate faster with a large group of contacts. The purpose of an automated call could be a product announcement, emergency notice or customer service reminder. Automated phone surveys are a great way to collect valuable feedback from customers.
The answer is yes if you comply with federal and state regulations. It's important to stay up-to-date with these laws to ensure legal compliance with automated calls. One important piece to obtain express written consent as you do for email marketing campaigns with Mailchimp or Contsant Contact.
Automated call systems save organizations time and money by increasing efficiency and productivity. The increase in communication improves customer satisfaction which can increase sales.
Automated messages are pre-scheduled messages. These messages are sent to a recipient at a specific date and time. They result in a more timely, personalized connection with your contacts. A couple of popular examples are below.
There are generally 2 options with automated calling systems. You can purchase automated calling software or use an automated calling service.
An on-premise system may be the best option if you have a very small list of contacts, like 100 or fewer. With 1 phone line, it will be able to call 100 contacts in about 2 hours.
For larger contact lists, more phone lines may be required to send calls within a reasonable time frame. If time is not a concern, an on-premise solution makes sense.
If sending your audio message to a larger number of contacts quickly is required, a hosted automatic calling system like Sigma Voice may be a great option. You can try Sigma Voice for free to see if it makes sense for your use case.
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Verified Customer
This service is fantastic. Setting up automated calls is super easy and affordable. I highly recommend it.
Verified Customer
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Verified Customer
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Verified Customer
Sigma Voice was so easy to set up. I needed to get an immediate message out to my 60+ family members. It’s affordable, the reports are amazing, and the customer service is beyond what I expected on a Sunday afternoon. Highly recommended!
Verified Customer
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Get started with free personalized support. Create your own custom calling and texting strategy with a Sigma Voice expert.
Check out the Sigma Voice blog to learn about mass calling and texting best practices.
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A complete guide to voice broadcasting which is a technology that allows organizations to quickly and easily deliver important pre-recorded audio messages to 100's or even 1,000's of phones within minutes.