Voice Broadcasting with Live Transfers

Introduction

Voice broadcasting live transfers are a powerful tool to enhance customer engagement and streamline communication. This method allows your contacts to directly connect with your office or opt out from future calls with the press of a button. Here’s a step-by-step guide on how to set up voice broadcasting live transfers effectively.

What are Voice Broadcasting Live Transfers?

A voice broadcasting live transfer occurs when one of your contacts presses the 'transfer digit' after answering an automated call. Typically, the transfer digit is 1. Another important digit is 9, which is used for removal requests.

Setting Up Voice Broadcasting Live Transfers

1. Recording

First, create a recording for live answer situations. When a person answers and says 'hello,' your recording might say:

"To schedule your annual maintenance appointment now, please press 1 to be transferred to our office. If you'd like to be removed from our customer calling list, please press 9. Thank you."

This message clearly communicates the options available to the contact, ensuring they know how to proceed based on their needs.

2. Settings

Next, configure the settings:

• Assign the Transfer Digit: Set 1 as the transfer digit in your settings.
• Transfer To Phone Number: Specify the phone number to which calls should be transferred. This can be the same as your Caller ID or a different number.

The digit 9 is a preset to allow people to easily press a digit on the opposite corner of the keypad for removal requests. When a contact presses 9, their phone number is automatically added to your call block list.

Managing the Call Block List

Respecting your contacts' preferences is crucial. Although it’s rare to get removal requests, it's important to handle them efficiently. Prior to every call broadcast, Sigma Voice scrubs your contacts against your call block list to ensure no blocked numbers are called.

• Automatic Removal: Contacts pressing 9 are automatically added to the call block list.
• Manual Additions: You can manually add phone numbers to the call block list individually.
• Accidental Removals: If a contact accidentally presses 9, you can remove their number from the call block list.

Respect and Compliance

Even when calling home services customers or donors, respect is key. Ensure that your contacts can easily opt out if they no longer wish to receive calls. This practice builds trust and maintains a positive relationship with your audience.

Conclusion

By following these steps, you can set up an effective voice broadcasting live transfer system that maximizes engagement and respects your contacts' preferences. Start enhancing your communication strategy with Sigma Voice today.

Q1: What is a voice broadcasting live transfer?

A1: A voice broadcasting live transfer occurs when one of your contacts presses the 'transfer digit' after answering an automated call. The transfer digit is usually 1. Another important dedicated keypad digit is 9 for removal requests.

Q2: How do I set up a voice broadcasting live transfer?

A2: Here's how to set this up. First, in the live answer recording for people who answer and say 'hello', your recording will say something like "To schedule your annual maintenance appointment now, please press 1 to be transferred to our office. If you'd like to be removed from our customer calling list, please press 9. Thank you." Second, in the settings, you'll assign 1 as the transfer digit along with the 'transfer to' phone number. It can be the same phone number as the Caller ID or it can be a different phone number. The 9 digit is a preset setting to allow people to easily press a digit that's on the opposite corner of the keypad. When a contact presses 9, our system automatically adds their phone number to your call block list.

Q3: How do I manage the call block list?

A3: Even though you're calling home services customers or donors, it's very important to be respectful. It's actually rare to get a removal request because your contacts want to receive updates and reminders from your organization. Prior to every call broadcast, Sigma Voice 'scrubs' your contacts against your call block list. Also, you can manually add phone numbers individually as well. Also, if one of your contacts accidentally presses 9, you can remove that phone number from your call block list.