Sigma Voice helps utility companies keep customers informed and operations running smoothly with fast, automated communication. From power outage alerts and billing reminders to service restoration updates and IVR hotlines, our platform ensures your messages are delivered clearly, securely, and on time — reducing call volume and improving customer satisfaction.
In the utilities industry, timely and accurate communication is critical for maintaining service reliability, ensuring customer satisfaction, and responding to emergencies. Whether you’re notifying residents about outages, sending payment reminders, confirming service appointments, or updating field crews, Sigma Voice delivers fast, scalable solutions. Our automated voice, SMS, IVR, and telecom auditing tools help utility providers streamline operations, reduce inbound call volume, and enhance customer trust — all while maintaining regulatory compliance and operational efficiency.
Voice broadcasting allows utility companies to deliver critical messages to thousands of customers in minutes. Whether it's outage notifications, service updates, or billing reminders, automated voice calls ensure consistent, real-time communication — reducing support center volume and enhancing customer trust.
Automatically inform customers about planned outages, emergency shutdowns, or service disruptions due to weather or infrastructure issues.
Notify customers about upcoming bills, past-due balances, or service disconnection risks with timely voice messages.
Remind customers of scheduled maintenance, inspections, or technician visits to reduce missed appointments and improve efficiency.
Interactive Voice Response (IVR) systems help utility companies streamline inbound and outbound communication with customers, field technicians, and internal departments. From outage updates and billing inquiries to service scheduling and customer feedback, IVR reduces call center strain, improves self-service, and ensures consistent service delivery across electric, water, and gas operations.
Allow customers to report outages, check restoration status, or hear account balances without waiting for a live agent.
Automatically route calls to billing, customer service, or field operations teams based on customer input or account type.
Conduct automated IVR surveys after service visits or interactions to gather feedback and improve utility performance metrics.
SMS broadcasting allows utility companies to instantly send alerts, reminders, and important updates to thousands of customers, technicians, or internal teams. With fast delivery and high open rates, text messaging is an ideal channel for time-sensitive notifications across electric, gas, and water service areas.
Notify customers of planned outages, emergency interruptions, or restoration progress during weather events or maintenance.
Send automated texts to remind customers of due dates, past-due balances, or payment confirmation for improved collections.
Confirm service visits, meter readings, or maintenance schedules to reduce missed appointments and support operational efficiency.
Accurate contact information is essential for effective communication in the utilities sector. Sigma Voice’s phone number validation tools help electric, gas, and water providers verify mobile, landline, and VoIP numbers before sending SMS or voice messages — improving delivery rates, reducing outreach costs, and ensuring regulatory compliance.
Identify wireless numbers to support TCPA compliance and manage customer consent for automated notifications.
Remove invalid, outdated, or disconnected numbers and organize contact data by service type, region, or customer segment.
Avoid undeliverable messages and wasted resources by validating phone numbers before launching outage alerts or billing campaigns.
Utility companies often operate across vast service areas with multiple departments, facilities, and vendors — resulting in complex telecom setups that may lead to billing discrepancies, unused lines, and unnecessary expenses. Sigma Voice’s telecom auditing service helps utility providers uncover waste, correct overcharges, and optimize telecom spend — all without changing carriers.
Analyze telecom bills across offices, substations, and service centers to identify errors, expired discounts, or contract misalignments.
Detect unused lines linked to decommissioned facilities, outdated equipment, or legacy services — and reduce ongoing costs.
Free up budget for infrastructure upgrades, grid modernization, or customer support enhancements — without disrupting existing telecom infrastructure.
Sigma Voice’s platform delivers secure, compliant, and reliable communication tools for utility providers. Whether you’re sending outage alerts, billing reminders, service notifications, or internal updates — every voice and SMS interaction is protected with enterprise-grade encryption, strict access controls, and adherence to utility-sector privacy requirements.
All customer communication data — including call logs, SMS content, account references, and service details — is encrypted in transit and at rest to prevent breaches or tampering.
Voice and SMS notifications are routed through secure telecom infrastructure to safeguard against spoofing, interception, or unauthorized delivery.
Role-based permissions ensure that only authorized staff can access communications, account lists, reports, and system settings — ensuring operational integrity and audit readiness.
Our system supports opt-in and opt-out management for billing notices, reminders, and alerts — allowing your organization to stay compliant with communication preferences.
Monitor message activity and delivery patterns to identify anomalies, prevent misuse, and ensure accurate outreach across your service area.
With Sigma Voice, utility providers can manage high-volume customer communication confidently — while maintaining the highest standards for data protection, operational security, and legal compliance.
In the utilities sector, communication systems — including IVR, voice broadcasting, SMS messaging, phone number validation, and telecom auditing — must adhere to strict consumer protection laws, data privacy frameworks, and utility-specific outreach regulations. Sigma Voice helps utility providers stay compliant while improving public engagement, service coordination, and operational transparency.
The Telephone Consumer Protection Act (TCPA) governs how automated calls and texts are handled. Utility messages related to service, safety, or outages may qualify for exemptions — but must still be delivered responsibly and include identification.
For non-essential communications such as promotional messages or conservation campaigns, prior consent is often required. Sigma Voice supports robust opt-in and opt-out tracking.
All voice calls and text messages must identify your utility and state the purpose of the communication to support public trust and regulatory transparency.
Communication with customers should typically occur between 8 AM and 9 PM local time to minimize complaints and ensure compliance with federal and local regulations.
Messages related to outages, safety hazards, water quality, or restoration timelines may be exempt from consent requirements but must still be secure and clearly presented.
Customer contact data, utility usage records, call logs, and SMS records must be handled in compliance with frameworks like GDPR, CCPA, and the NIST Cybersecurity Framework.
By aligning with these legal and industry-specific standards, utility providers can automate communications with confidence — enhancing public awareness and operational efficiency while protecting customer data. For further details, visit our Terms of Service or consult your legal and compliance team.
Sigma Voice empowers utility providers with a secure, scalable communication platform built to support critical customer and field operations. From IVR systems and voice broadcasting to SMS alerts, phone number validation, and telecom auditing — every tool is designed to improve service reliability, reduce call center load, and keep communities informed in real time.
Whether you’re sending outage notifications, billing reminders, service updates, or internal crew alerts — Sigma Voice helps electric, gas, and water utilities communicate clearly, efficiently, and in full compliance with industry regulations.
Trusted by municipal utilities and energy providers alike, Sigma Voice is your partner in delivering fast, secure, and customer-centric communication that supports public safety, operational excellence, and long-term trust.
Read what our satisfied customers have to say about Sigma Voice. Discover how our advanced communication solutions have transformed their business operations and customer interactions.
Tom was awesome! He spent time on the phone helping me get set up. Great intro by Tom to my new voice blast service! Wish I c...
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This is the first time I used this company and am extremely pleased with the excellence in customer service. There was no nee...
This service is fantastic. Setting up automated calls is super easy and affordable. I highly recommend it.
Sigma Voice was so easy to set up. I needed to get an immediate message out to my 60+ family members. I sent a sign up messag...
Globe Life is a leading insurance provider known for its trusted coverage and excellent customer service.
Harvard University, one of the world's most prestigious institutions, trusted our solutions for communication excellence.
Sears has relied on innovative solutions to improve its customer outreach and retail operations.
The largest industrial union in North America trusts us for seamless communication solutions.
UNITE HERE connects workers across the U.S. with our dependable communication systems.
The American Red Cross depends on us to deliver messages during critical missions and emergencies.
Experience the benefits of Sigma Voice's advanced communication solutions, including IVR, SMS broadcasting, voice broadcasting, and telecom auditing. Sign up today to enhance your customer interactions, streamline your business processes, and optimize your telecom expenses with expert auditing services.
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