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Last Updated: Wed, Sep 28, 2022
ANSWERING MACHINE DETECTION

Answering Machine Detection (AMD) for Voice Broadcasting

Sigma Voice offers Answering Machine Detection (AMD) at an accuracy rate of 95% or higher.

Sigma Voice is a leading service provider of 'one-to-many' automated calling and mass texting.

Answering Machine Detection (AMD) for Voice Broadcasting

Answering Machine Detection or voicemail detection is a technology that allows outbound dialers to identify calls answered by answering machines and voicemails.

How does Answering Machine Detection work?

AMD works based on the following 3 algorithms.

1) Background noise (rumble and hiss) associated with an answering machine.

2) A long string of words in one burst such as "Hello we're not home right now, but leave a message at the beep."

3) A live person answering by saying something like "hello, hello"

Why is Answering Machine Detection important?

One of the main goals of answering machine detection is to start playing the recorded message at the right time.

For a live answer, it is after a person says "Hello".

For an answering machine, it is after the sound of the beep.

Another benefit of answering machine detection is the option to play a message to the people who answer live and a different message to answering machines and voicemails.

This is especially important when doing a press 1 campaign. In a live transfer campaign, the live answer message will say something like "Press 0 to be connected to our office to schedule your appointment."

Obviously, that would sound weird if that same live answer message was left on answering machines.

In most cases, the live answer message will be played to people who answer and the answering machine message will be played to answering machines and voicemail systems.

Is Answering Machine Detection 100% accurate?

Unfortunately, the answer is no. The problem is that Answering Machine Detection is not an exact science and causes one of two problems.

  1. Delay - While the system tries to connect an agent. This often results in the caller saying "hello, hello" and then hanging up.
  2. False Positives - This is where the autodialer incorrectly guesses a real person as an answering machine and hangs up the call. The effect of this is that the customer will effectively get a silent call.

With that being said, Sigma Voice is proud to say our Answering Machine Detection is greater than 95% accurate.

This high level of accuracy is very good compared to other automated calling companies.

We are always trying to improve it as well. You might be interested in learning about a related service called ringless voicemail.

Reviews

We're Seeing Stars

Kristin Taylor profile picture Verified Customer

Kristin Taylor

Senior Living

Sigma Voice was so easy to set up. I needed to get an immediate message out to my 60+ family members. It’s affordable, the reports are amazing, and the customer service is beyond what I expected on a Sunday afternoon. Highly recommended!

Mark Hamilton profile picture Verified Customer

Mark Hamilton

Sigma Voice exceeded our expectations for our call out needs. When we needed changes made they were happy to do so and performed changes in a timely manner. I highly recommend Sigma Voice.

Emma Otto profile picture Verified Customer

Emma Otto

Retail Stores

We have used SigmaVoice for our business for a few years now, and it has been a very good experience. The website is simple, straightforward, and easy to navigate. Customer service is excellent; professional and prompt.

Pedro Hernandez profile picture Verified Customer

Pedro Hernandez

Medical Offices

This service is fantastic. Setting up automated calls is super easy and affordable. I highly recommend it.

Ken Doke profile picture Verified Customer

Ken Doke

I have been using Sigma Voice for a few years now on a number of campaigns. They have always been reliable and competitive. Their customer service is phenomenal. I highly recommend.

Haith Johnson profile picture Verified Customer

Haith Johnson

Absolutely LOVE THIS SERVICE!!! I recommend using Sigma Voice for any growing business!! We have got great responds & is a good way to stay in touch with your customers base! Helps us to turn customers to Loyal Customers to VIP Customers!!!

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