Sigma Voice has been a trusted leader in mass communication for over two decades. From automated calls to SMS broadcasting, our mission is to make outreach simpler, faster, and more impactful. Discover the story behind Sigma Voice and our commitment to helping you connect with your audience.
Since 2004, Sigma Voice has been a trusted provider of IVR solutions, SMS broadcasting, voice broadcasting, and telecom auditing. Our services help businesses automate communication, improve efficiency, and enhance customer engagement. Based in Carlsbad, California, we serve businesses across the U.S. and Canada with secure, reliable, and scalable solutions for voice and messaging automation.
At Sigma Voice, our mission is to empower businesses with reliable, user-friendly, and cost-effective communication tools. We believe that seamless communication is essential for success, and we provide solutions that help businesses connect with customers, employees, and members quickly and efficiently.
Provide reliable, user-friendly, and cost-effective communication tools that enable businesses to operate more efficiently and improve customer engagement. Our solutions are designed to reduce manual effort, minimize operational costs, and give businesses complete control over their communication strategies. Whether it’s automating customer interactions, reducing call center dependency, or enhancing outbound messaging, Sigma Voice ensures businesses have the tools they need to thrive in a fast-paced, digital world.
Help businesses stay connected with customers, employees, and members by providing scalable, multi-channel communication solutions. In today’s world, effective communication is more than just sending emails—it requires reaching the right audience at the right time through the most effective channels. Our IVR, SMS broadcasting, and mass calling services help organizations deliver real-time messages, reduce response times, and ensure important information is never missed.
Automate processes to improve response times and streamline interactions, reducing the need for manual intervention. Our advanced IVR systems allow customers to access information, make payments, and connect with the right department without waiting on hold. SMS and voice broadcasting services enable businesses to reach large audiences instantly, eliminating delays caused by traditional communication methods. By automating key interactions, businesses can focus on higher-value tasks while ensuring smooth and consistent customer experiences.
Offer flexible, high-performance IVR and messaging systems for businesses of all sizes, from small startups to large enterprises. Our solutions are designed to scale with your business, allowing you to expand your communication capabilities as your needs grow. Whether you need to handle increasing call volumes, send bulk notifications, or optimize telecom expenses, Sigma Voice provides a robust platform that adapts to your evolving requirements without compromising reliability or performance.
Our suite of services is designed to enhance business communication through automation and smart technology, enabling organizations to streamline interactions, improve efficiency, and reduce operational costs. Whether you need an appointment reminder service to reduce no-shows, a phone tree for emergency notifications, or telecom auditing to optimize phone expenses, Sigma Voice provides the tools you need for smarter communication. By leveraging advanced IVR, SMS, and voice broadcasting solutions, businesses can automate routine tasks, minimize human error, and ensure that critical messages reach their intended recipients without delay. Whether it’s managing high call volumes, sending real-time alerts, or analyzing telecom expenses, our innovative communication tools help businesses stay connected with customers, employees, and stakeholders in a fast-paced, digital world.
Automate inbound and outbound calls, allowing customers to self-serve, check account details, make payments, and route calls efficiently. Businesses can use IVR to handle high call volumes, reduce wait times, and improve customer satisfaction by ensuring that callers reach the right department without the need for a live agent. Additionally, IVR can provide 24/7 automated assistance for common inquiries, freeing up valuable resources for more complex customer needs. Organizations can also leverage IVR surveys to collect real-time customer feedback, conduct polls, and enhance data-driven decision-making.
Deliver instant text messages for appointment reminders, promotions, and emergency alerts with high open rates. SMS broadcasting allows businesses to reach customers quickly and effectively, ensuring that time-sensitive information is read almost immediately. With an average open rate of 98%, text messaging is one of the most reliable ways to communicate important updates, whether it's a last-minute schedule change, limited-time offer, or urgent safety alert.
Send pre-recorded voice messages to customers and employees for urgent notifications, service updates, or marketing campaigns. Voice broadcasting enables businesses and organizations to deliver messages at scale without manual effort, making it ideal for sending billing reminders, emergency alerts, political campaign outreach, or general customer engagement. By leveraging voice automation, companies can ensure their messages are clearly heard and acted upon, improving response rates and customer engagement.
Analyze telecom expenses, identify billing errors, and reduce unnecessary costs to optimize your communication budget. Many businesses unknowingly overpay for phone and internet services due to hidden fees, outdated plans, or incorrect billing. Our telecom auditing service helps uncover these inefficiencies, ensuring that companies only pay for what they need. By negotiating better rates and eliminating wasteful expenses, businesses can achieve significant cost savings while improving overall communication efficiency.
At Sigma Voice, our core values guide every decision we make to ensure the best experience for our clients.
We focus on delivering solutions that meet our clients' needs by providing intuitive, reliable, and scalable communication tools.
Transparency and honesty are at the heart of our business. We are committed to ethical practices, clear communication, and long-term partnerships built on trust.
We continuously improve our technology to stay ahead in communication automation. Our team is dedicated to developing smarter, more efficient ways to connect businesses with their customers.
Our systems are built for high availability, ensuring your messages always reach their destination without delays or failures.
We strictly adhere to TCPA, FCC regulations, and CTIA best practices to keep your communications secure. Data protection, encryption, and compliance are our top priorities.
Our U.S.-based support team is available 24/7 to provide expert guidance, troubleshooting, and onboarding assistance, ensuring your business communication runs smoothly.
Sigma Voice prioritizes data security and compliance with all industry regulations. We follow TCPA, FCC, and CTIA best practices to ensure our voice and messaging services are used responsibly and effectively.
All data transmitted through our platform is secured with industry-leading encryption protocols, ensuring that sensitive information remains protected from unauthorized access. Our encryption standards meet the highest security requirements, keeping your business communications safe.
Our infrastructure is hosted in highly secure, geographically distributed data centers within the United States. These facilities undergo regular security audits, compliance checks, and real-time monitoring to ensure optimal protection against cyber threats, unauthorized access, and downtime.
We are committed to maintaining the highest level of data privacy. Our policies ensure that customer information is never shared, sold, or accessed by unauthorized parties. We comply with all relevant privacy laws, including TCPA, FCC regulations, and CTIA best practices, to safeguard your business and customer data.
Our dedicated U.S.-based support team is available 24/7 to help with setup, troubleshooting, and optimization.
Gain access to a wealth of self-service materials, including step-by-step guides, FAQs, and best practices. Our extensive knowledge base ensures that you have all the information needed to maximize the effectiveness of our IVR, SMS, and voice broadcasting solutions.
Our team provides hands-on guidance to help you set up and optimize your communication tools. Whether you need one-on-one training, group sessions, or custom implementation assistance, we ensure that you and your team are fully equipped to use our platform with confidence.
We go beyond just providing a service—we partner with you for long-term success. Our dedicated account managers work with you to optimize usage, enhance efficiency, and develop a strategy that aligns with your business goals. We proactively analyze performance data to recommend improvements and ensure you're getting the most value from our solutions.
Need assistance? Contact our support team anytime.
Read what our satisfied customers have to say about Sigma Voice. Discover how our advanced communication solutions have transformed their business operations and customer interactions.
Tom was awesome! He spent time on the phone helping me get set up. Great intro by Tom to my new voice blast service! Wish I c...
Sigma was very helpful in our company meeting a call documentation requirement for a Federal regulation. Tom gave us great se...
Sigma Voice has allowed our organization to disseminate information quickly, thoroughly and to a wide audience. The software ...
This is the first time I used this company and am extremely pleased with the excellence in customer service. There was no nee...
This service is fantastic. Setting up automated calls is super easy and affordable. I highly recommend it.
Sigma Voice was so easy to set up. I needed to get an immediate message out to my 60+ family members. I sent a sign up messag...
Globe Life is a leading insurance provider known for its trusted coverage and excellent customer service.
Harvard University, one of the world's most prestigious institutions, trusted our solutions for communication excellence.
Sears has relied on innovative solutions to improve its customer outreach and retail operations.
The largest industrial union in North America trusts us for seamless communication solutions.
UNITE HERE connects workers across the U.S. with our dependable communication systems.
The American Red Cross depends on us to deliver messages during critical missions and emergencies.
Experience the benefits of Sigma Voice's advanced communication solutions, including IVR, SMS broadcasting, voice broadcasting, and telecom auditing. Sign up today to enhance your customer interactions, streamline your business processes, and optimize your telecom expenses with expert auditing services.
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