How It Works: IVR, SMS, and Voice Broadcasting

Table of Contents

IVR

Interactive Voice Response (IVR) systems allow callers to interact with a company's phone system via a series of automated menus, using voice or keypad inputs. IVR is used for customer service, surveys, information retrieval, and call routing.

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1) Design Your Call Flow

Plan the menu options and call paths using our IVR designer tool.

2) Record Menu Options

Record clear and concise prompts for each menu option to guide callers through the system efficiently.

3) Set Up Routing Rules

Define call routing based on user inputs and set up transfers to live agents or automated responses.

4) Test Your IVR System

Conduct thorough testing to ensure all paths work correctly and adjust as needed.

5) Deploy Your IVR System

Launch the IVR system and monitor its performance, making real-time adjustments to improve user experience.

6) View Reports/Track Results

Access comprehensive reports on call interactions, completion rates, and user feedback to refine and optimize the IVR system.

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SMS Broadcasting

SMS Broadcasting enables businesses to send text messages to a large group of recipients simultaneously. This method is highly effective for marketing campaigns, alerts, notifications, and reminders due to its high open and response rates.

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1) Obtain a Long Code and Complete A2P Registration

Acquire a dedicated phone number by registering for Application-to-Person (A2P) messaging to comply with regulations and improve delivery rates.

2) Create Your Message

Compose a clear, concise SMS, including necessary links or calls-to-action to engage your recipients.

3) Upload Your Contacts

Import your contact list, ensuring all phone numbers are properly formatted for mass messaging.

4) Send Out Your Messages

Review the campaign details, launch your SMS broadcast, and monitor the sending process to ensure successful delivery.

5) Monitor Delivery and Response

Track the delivery status and response rates of your messages in real-time, allowing you to gauge the campaign’s effectiveness.

6) View Reports/Track Results

Access detailed analytics on delivery and engagement to evaluate the performance of your SMS campaign and plan future improvements.

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Voice Broadcasting

Voice Broadcasting is a mass communication technique that allows businesses to send pre-recorded voice messages to a large number of recipients simultaneously. This service is commonly used for notifications, reminders, alerts, and promotional messages.

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1) Set the Caller ID

Choose the number that will appear on recipients’ phones, improving the chances of your calls being answered.

2) Upload Your Contacts

Import your contact list from a CSV or Excel file, ensuring all phone numbers are correctly formatted and ready for broadcast.

3) Record Your Message

Record a clear and concise message using the platform’s recording tools or upload a pre-recorded audio file.

4) Send Out Your Calls

Launch your voice broadcast campaign after reviewing the details and ensuring everything is set up correctly.

5) Monitor the Sending Process

Track the progress of your broadcast in real-time to ensure successful delivery and handle any issues promptly.

6) View Reports/Track Results

Access detailed reports on call delivery and response rates to analyze the effectiveness of your campaign and make improvements for future broadcasts.