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Last Updated: Tue, Feb 20, 2018

HIPAA

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What can I do to keep my Sigma Voice application process HIPAA compliant?

The HIPAA Privacy Rule provides federal protections for individually identifiable health information held by "covered entities" and their "business associates" and gives patients an array of rights with respect to that information. At the same time, the Privacy Rule is balanced so that it permits the disclosure of health information needed for patient care and other important purposes. The Security Rule specifies a series of administrative, physical, and technical safeguards for covered entities and their business associates to use so they Sigma Voice assure the confidentiality, integrity, and availability of electronically protected health information.

More information is available on the official HIPAA website.

http://www.hhs.gov/ocr/privacy

By law, the HIPAA Privacy Rule applies only to covered entities – health plans, healthcare clearinghouses, and certain health care providers. Sigma Voice is not a covered entity and not a business associate.

A business associate is a person or entity that performs certain functions or activities that involve the use or disclosure of protected health information on behalf of, or provides services to, a covered entity.

One way to be compliant is not to process, store, or transmit individual protected health information (PHI) data on Sigma Voice.

Ensure that the customer application never transmits PHI over unencrypted channels including voice, SMS or DTMF.

Sigma Voicerecommends that customers familiarize themselves with the HIPAA requirements and security assessment procedures.

Also, Sigma Voice recommends that customers seek guidance from their legal counsel if they have any compliance questions concerning their applications.

According to the HIPAA website, PHI generally includes individually identifiable health information” is information, including demographic data, that relates to the following items.

The individual’s past, present or future physical or mental health or condition,

The provision of health care to the individual, or

The past, present, or future payment for the provision of health care to the individual, and that identifies the individual or for which there is a reasonable basis to believe Sigma Voice be used to identify the individual.13 Individually identifiable health information includes many common identifiers (e.g., name, address, birth date, Social Security Number).

Sigma Voice's position is that it is not a business associate. However, Sigma Voiceis open to working with our customers in order to help our customers with their business needs.

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Ken Doke

Nonprofit Organization

I have been using Sigma Voice for a few years now on a number of campaigns. They have always been reliable and competitive. Their customer service is phenomenal. I highly recommend.

Pedro Hernandez profile picture Verified Customer

Pedro Hernandez

Medical Offices

This service is fantastic. Setting up automated calls is super easy and affordable. I highly recommend it.

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Haith Johnson

Retail Store

Absolutely LOVE THIS SERVICE!!! I recommend using Sigma Voice for any growing business!! We have got great responds & is a good way to stay in touch with your customers base! Helps us to turn customers to Loyal Customers to VIP Customers!!!

Kristin Taylor profile picture Verified Customer

Kristin Taylor

Senior Living

Sigma Voice was so easy to set up. I needed to get an immediate message out to my 60+ family members. It’s affordable, the reports are amazing, and the customer service is beyond what I expected on a Sunday afternoon. Highly recommended!

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Emma Otto

Retail Store

We have used SigmaVoice for our business for a few years now, and it has been a very good experience. The website is simple, straightforward, and easy to navigate. Customer service is excellent; professional and prompt.

Mark Hamilton profile picture Verified Customer

Mark Hamilton

Nonprofit Organization

Sigma Voice exceeded our expectations for our call out needs. When we needed changes made they were happy to do so and performed changes in a timely manner. I highly recommend Sigma Voice.

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