How It Works: Sigma Voice Services Overview
Learn how Sigma Voice’s IVR, SMS, and Voice Broadcasting services work. Follow easy steps to set up, launch campaigns, and track results effectively.
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IVR
Interactive Voice Response (IVR) systems allow callers to interact with a company’s phone system via a series of automated menus, using voice or keypad inputs. IVR is used for customer service, surveys, information retrieval, and call routing.
1) Design Your Call Flow
Plan the menu options and call paths using our IVR designer tool.
2) Record Menu Options
Record clear and concise prompts for each menu option to guide callers through the system efficiently.
3) Set Up Routing Rules
Define call routing based on user inputs and set up transfers to live agents or automated responses.
4) Test Your IVR System
Conduct thorough testing to ensure all paths work correctly and adjust as needed.
5) Deploy Your IVR System
Launch the IVR system and monitor its performance, making real-time adjustments to improve user experience.
6) View Reports/Track Results
Access comprehensive reports on call interactions, completion rates, and user feedback to refine and optimize the IVR system.
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SMS Broadcasting
SMS Broadcasting enables businesses to send text messages to a large group of recipients simultaneously. This method is highly effective for marketing campaigns, alerts, notifications, and reminders due to its high open and response rates.
1) Obtain a Long Code and Complete A2P Registration
Acquire a dedicated phone number by registering for Application-to-Person (A2P) messaging to comply with regulations and improve delivery rates.
2) Create Your Message
Compose a clear, concise SMS, including necessary links or calls-to-action to engage your recipients.
3) Upload Your Contacts
Import your contact list, ensuring all phone numbers are properly formatted for mass messaging.
4) Send Out Your Messages
Review the campaign details, launch your SMS broadcast, and monitor the sending process to ensure successful delivery.
5) Monitor Delivery and Response
Track the delivery status and response rates of your messages in real-time, allowing you to gauge the campaign’s effectiveness.
6) View Reports/Track Results
Access detailed analytics on delivery and engagement to evaluate the performance of your SMS campaign and plan future improvements.
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Voice Broadcasting
Voice Broadcasting is a mass communication technique that allows businesses to send pre-recorded voice messages to a large number of recipients simultaneously. This service is commonly used for notifications, reminders, alerts, and promotional messages.
1) Set the Caller ID
Choose the number that will appear on recipients’ phones, improving the chances of your calls being answered.
2) Upload Your Contacts
Import your contact list from a CSV or Excel file, ensuring all phone numbers are correctly formatted and ready for broadcast.
3) Record Your Message
Record a clear and concise message using the platform’s recording tools or upload a pre-recorded audio file.
4) Send Out Your Calls
Launch your voice broadcast campaign after reviewing the details and ensuring everything is set up correctly.
5) Monitor the Sending Process
Track the progress of your broadcast in real-time to ensure successful delivery and handle any issues promptly.
6) View Reports/Track Results
Access detailed reports on call delivery and response rates to analyze the effectiveness of your campaign and make improvements for future broadcasts.
What Our Clients Say
Read what our satisfied customers have to say about Sigma Voice. Discover how our advanced communication solutions have transformed their business operations and customer interactions.
4 months ago
Tom was awesome! He spent time on the phone helping me get set up. Great intro by Tom to my new voice blast service! Wish I c...
5 months ago
Sigma was very helpful in our company meeting a call documentation requirement for a Federal regulation. Tom gave us great se...
6 months ago
Sigma Voice has allowed our organization to disseminate information quickly, thoroughly and to a wide audience. The software ...
10 months ago
This is the first time I used this company and am extremely pleased with the excellence in customer service. There was no nee...
3 years ago
This service is fantastic. Setting up automated calls is super easy and affordable. I highly recommend it.
4 years ago
Sigma Voice was so easy to set up. I needed to get an immediate message out to my 60+ family members. I sent a sign up messag...