STIR/SHAKEN is a suite of protocols and procedures intended to combat Caller ID Spoofing on public telephone networks.
STIR is an acronym for Secure Telephone Identity Revisited.
SHAKEN is an acronym for Signature-based Handling of Asserted Information Using toKENs.
Caller ID Spoofing is when any caller deliberately falsifies the information transmitted to your Caller ID Display to disguise their true identity.
Sigma Voice does not allow Caller ID Spoofing on our automated calling platform.
FCC rules require telecommunications providers to implement STIR/SHAKEN in the Internet Protocol (IP) portions of their networks by June 30, 2021.
As a result, Americans should benefit by receiving significantly fewer robocalls while still receiving important automated phone calls from organizations like schools and churches.
For more information, visit the FCC website.
The largest telecom carriers in the United States have filed a certification of completion to or STIR/SHAKEN implementation in the FCC's robocall mitigation database.
Learn more about AT&T, T-Mobile and Verizon below.
Get started with free personalized support. Create your own custom calling and texting strategy with a Sigma Voice expert.
Check out the Sigma Voice blog to learn about mass calling and texting best practices.
In today's fast-paced business environment, providing exceptional customer service is more important than ever. With increasing competition and ever-evolving customer expectations, businesses must be agile and adaptable. Enter hosted IVR (Interactive Voice Response) solutions – a powerful tool that can significantly enhance your customer experience. Since 2004, Sigma Voice has been a leading provider of hosted IVR services, helping businesses streamline their communication processes and elevate customer satisfaction.
In today's fast-paced world, it's essential to communicate quickly and efficiently with employees, customers, and members. Sigma Voice offers a call blasting service that enables companies to reach everyone across their enterprise with urgent alerts, important updates, and reminders. Mass email may also be an option, but it has low open rates. This blog post will discuss what a call blasting service is, its importance, who uses it, features, benefits, costs of not having it, and some examples of when it can make a positive difference for people and organizations.
Sigma Voice offers a recruiting software that uses mass calling and mass texting to efficiently communicate with a large number of job seekers for scheduling interviews. In this blog post, we discuss the importance of recruiting software, who uses it, its features, benefits, and the costs of not having it. We also provide examples of when it can make a positive difference for organizations and how it saves time, money, and increases efficiency.