It has a couple of other names like RVM Drops and Direct To Voicemail. It's an amazing technology. Below are some 'pros' and 'cons' you may want to consider before sending your 1st campaign.
It is also referred to as Direct To Voicemail or Ringless Voicemail Drops.
The technology has been available for many years, however, it was popularized by a company named slydial that sends one call at a time. They are one of the first providers and maybe the best service.
The premise of RVM software is to deliver a pre-recorded audio message into a voicemail without ringing the associated telephone at all.
There are two ways that ringless voicemail can happen.
The first way is to dial a phone number two times at the same exact time. When a residential phone number receives 2 incoming calls at the same time, one caller receives the voicemail while the other caller gets disconnected.
The second way is by calling a dedicated voicemail access phone number provided by the carrier. Service providers call the number directly and then dial into the consumer’s voice mailbox.
Below are some of the features ringless voicemail providers offer.
A small percentage of recipients' phones will ring and receive a missed call notification.
Because we have our phones with us almost all the time, some of your recipients will realize they have been 'slydialed'. They may or may not appreciate the fact that there wasn't a phone ring.
Because the nature of this technology relies on manipulating the carrier voicemail system, the reporting may not be accurate. As a result, the billing may not be accurate as well.
The TCPA (Telephone Consumer Protection Act) is a federal statute enacted in 1991 designed to safeguard consumer privacy. This legislation restricts telemarketing communications via voice calls, SMS texts, and fax.
In general, it's illegal unless the recipient has previously provided expressed written consent to receive such calls.
Sigma Voice tested ringless voicemail drops in-house and with a few select customers on a beta testing basis.
The feedback we received from our customers was negative. Their customers didn't appreciate the nature of this type of messaging.
Internally, it was very time-consuming keeping up with the various carrier changes to thwart attempts to game their system.
Needless to say, we do not offer ringless voicemail service at this time.
With that said, there are several RVM providers to check out if you're interested.
In addition, please consider using a traditional voice broadcast instead. It's a straightforward approach and technology that has worked for decades and has only gotten better. It's a low-cost, effective option with detailed reporting.
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We have used SigmaVoice for our business for a few years now, and it has been a very good experience. The website is simple, straightforward, and easy to navigate. Customer service is excellent; professional and prompt.
Sigma Voice exceeded our expectations for our call out needs. When we needed changes made they were happy to do so and performed changes in a timely manner. I highly recommend Sigma Voice.
I have been using Sigma Voice for a few years now on a number of campaigns. They have always been reliable and competitive. Their customer service is phenomenal. I highly recommend.
This service is fantastic. Setting up automated calls is super easy and affordable. I highly recommend it.
Expressed written consent (EWC) is permission for something that is given specifically in writing. Learn how to obtain EWC from your contacts for automated calling and mass texting communications.
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