BILLING INCREMENTS

(Sigma Voice offers low per minute rates in 6 seconds increments. A 6 second call is billed as a 6 second call. We do NOT round up to 30 seconds or 60 seconds. Contact us for a free quote and demo.)

Not all per minute rates are equal.

For example, let's say "Company A" charges $0.035 per minute and "Company B" charges $0.12 per minute.

Which company is cheaper?

To answer this question, you need more information.

You must know the billing increments each company uses.

"Company A" charges $0.035 per minute in 60 second or 1 minute billing increments.

With a 60 second billing increment, any call less than 60 seconds is rounded up to 60 seconds or 1 full minute of usage. A 5 second call and a 50 second call are both billed as 1 minute or $0.035.

"Company B" charges $0.10 per minute in 6 second billing increments. A 5 second call is billed as 6 seconds or 1/10 of 1 minute or $0.012. A 50 second call is billed as 54 seconds or 9/10 of 1 minute or $0.108.

Let's now look at a sample report from a "Live Answer Only Press 1 Transfer" campaign. The live answer message is 17 seconds.

To calculate costs from "Company A", add the live answers and the answering machines and multiply by the per minute rate. (Remember any call less than 60 seconds is charged 1 minute of usage.)

10,000 +10,000 = 20,000 X $0.035 = $700.00.

Important: Even though this was a"Live Answer Only Press 1 Transfer" campaign, "Company A" charges 1 full minute of usage for every connected call to a live answer as well as to every answering machine. So even though each connected answering machine is an instant hang up, the customer is still billed 1 full minute of usage.

To calculate costs from "Company B", just multiply the total minutes used by the per minute rate.

6,000 X $0.10 = $600.00.

The difference in total cost between "Company A" and "Company B" is a simple math equation:

$700.00 - $600.00 = $100.00.

So "Company B" is actually cheaper by $100.00 (16%) even though the per minute rate is $0.12 per minute.

Sigma Voice offers low per minute rates to USA and Canada in in 6 (six) second billing increments.

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